Warranty

We build Streamline devices to last, and we stand behind every one we ship.

What's covered

If your device arrives faulty, or develops a fault through normal household use — such as motor failure, a battery that won't hold a reasonable charge, or defective seals or housings — contact us and we'll assess it and make it right.

What's not covered

This does not cover: normal wear and tear of jet tips/nozzles; damage from misuse, drops, or unauthorized modification; damage from use with cleaning solutions other than water or manufacturer-approved solutions; or cosmetic damage that doesn't affect function.

How to make a claim

Email info@streamlineflosser.com with your order number, a description of the issue, and photos or a short video if possible. If your device is confirmed to have a covered fault, we will repair or replace it, or issue a refund, at our discretion, at no cost to you.

Your statutory rights

This support is in addition to, and does not limit, any rights you have under the New Zealand Consumer Guarantees Act 1993 or other applicable consumer protection laws in your country of residence.